Effective Date: September 1, 2024
Last Updated: January 2025
Fuel Wave (“we,” “our,” or “us”) is committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when accessing our website, mobile app, or requesting services. This policy fully complies with:
• GDPR (European Data Protection Regulation)
• Apple App Store Data Policies
• Google Play Data Safety Requirements
We may collect the following information when you register, request services, or communicate with us:
• Name and Contact Information (phone number, email)
• Delivery Address or Real-Time Location (only if user grants access)
• Payment Details (processed securely by third-party providers; not stored by Fuel Wave)
• Vehicle details (if applicable)
This may include:
• Device model, OS, browser type
• IP address and geolocation (with consent)
• App interaction, crashes, and diagnostics
Used to:
• Improve performance and experience
• Remember app preferences
• Support analytics and security
Users may disable cookies in system settings where applicable.
We process your data under the following lawful bases:
• Contractual necessity: To fulfill and deliver fuel services
• Legitimate business interests: Improve app performance and safety
• Consent: Marketing messages, SMS alerts, and location sharing
• Legal compliance: Fraud prevention, public safety, and regulatory requirements
We may use the collected information to:
• Schedule and deliver requested services
• Communicate updates, confirmations, and billing notices
• Improve functionality, reliability, and performance of our app
• Provide customer support
• Send promotional material only if user consent is provided
Users may opt out of marketing at any time.
• SMS and push notifications are only sent with user consent
• Used for delivery updates, authentication, or optional promotional messages
• Users can disable notifications in device settings or reply STOP to SMS
We do not sell or share messaging data with any third parties.
Fuel Wave does not store full payment information.
Payments are processed securely through third-party providers that comply with:
• PCI-DSS
• Apple Pay / Google Pay standards
We may use third-party APIs or providers for:
• Hosting and storage
• Analytics (e.g., Google Firebase)
• Mapping and navigation
• Customer support or SMS delivery
These providers may process data on our behalf but cannot use it for their own purposes.
We never sell personal data.
We retain data only for as long as necessary:
Data Type | Retention Period
Account & billing data | Until account deletion or as required by law
Service logs & usage analytics | 12–36 months
Location data | Only during active use; not stored unless required for order history
SMS consent records | Until consent is withdrawn
Upon request, data can be deleted sooner unless legally required to retain it.
Users have the right to:
• Access their data
• Update or correct inaccurate data
• Request deletion (“Right to be Forgotten”)
• Restrict or object to processing
• Withdraw marketing or SMS consent at any time
• Request a data export (portability request)
To submit a request, contact us using the details below.
Fuel Wave does not knowingly collect data from children under 13. If such data is detected, it will be deleted immediately.
We use encrypted storage, secure access controls, anonymization where possible, and continuous monitoring to protect your data. However, no digital transmission can be guaranteed 100% secure.
You may request complete account and data deletion by contacting support or using the available in-app deletion option when released.
We are not responsible for the privacy practices of external websites or services linked within our platform.
We may update this policy to reflect new regulations or features. The updated version will include a revised Last Updated date. Continued use of the app means acceptance of updated terms.
For privacy requests, questions, or account deletion:
📧 Email: orderfuel@thefuelwave.com
📞 Phone: (910) 836-4121
